There seems to be a problem with my import, what should I do?

Data is importing slowly

Data imports can take a few minutes to several hours, depending on the amount and complexity of customer and invoice data you've imported.

My import is complete, but the subscription charts are blank

A primary reason for this could be that you integrated with the payment processor, which would only pull in transactional data that would be visible in the cash flow charts. For ChartMogul to be used for your subscription analytics, you would need to integrate with the billing system that also manages your subscriptions. Alternatively, you could import data manually using CSV or API.

My import failed

Please ensure that you follow the steps outlined in the appropriate billing system article in the importing your data section.

When an import fails, there is often a more detailed error message in your billing system settings which should help identify what went wrong.

For example, if the credentials are incorrect that the integration needs to access your billing data, you should see an error that specifies this is the problem. Correcting your credentials and trying to set up the integration again should then cause the import to be successful.

If the error message is unclear or you need assistance, we're here to help! Just submit a request.

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