Why are Maps missing data?

ChartMogul Maps relies on customer location data to calculate and display subscription metrics geographically.

ChartMogul imports customer metadata (including location) from your billing system when the customer is first created. Customers who sign up without providing a credit card or billing address will lack location data and, therefore, aren’t included in the dataset ChartMogul uses for Maps.

View the customer’s location in their record, under Details:

Screenshot of a sample customer record with location Montana, United States highlighted

Specifying a customer’s location

There are several ways to specify a customer’s location in ChartMogul:

  • In the customer record, locate the Details section, hover over Location, and click the Edit icon. Then, select a country from the drop-down.
    Screenshot of the Country dropdown available in a customer record’s Details section
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