Why are Maps missing data?

ChartMogul Maps relies on customer location data to calculate and display subscription metrics geographically.

ChartMogul imports customer metadata (including location) from your billing system when the customer is first created. Customers who sign up without providing a credit card or billing address will lack location data and, therefore, aren’t included in the dataset ChartMogul uses for Maps.

View the customer's location in their profile:

Screenshot of a sample customer’s profile with location Montana, United States highlighted.

Specifying a customer’s location

There are several ways to specify a customer’s location in ChartMogul:

  • Select a country from the drop-down menu while Updating Customer Details in a customer’s profile.
  • For custom data sources, using Data Platform
    • Navigate to Data Platform > Data Sources.
    • Select a data source.
    • Find the customer and click the Edit icon.
    • Choose a country in the Country column.
    Learn more about adding billing data manually.
  • Include Region Name or its Code (as listed in the Region Codes table) in the Country column and, if applicable, the US State Name or Code in the State column while importing billing data using CSV.
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