Why are Maps missing data?

ChartMogul Maps relies on customer location data to calculate and display subscription metrics geographically.

ChartMogul imports customer metadata (including location) from your billing system when the customer is first created. Customers who sign up without providing a credit card or billing address will lack location data and, therefore, aren’t included in the dataset ChartMogul uses for Maps.

View the customer's location in their profile:

Screenshot of a sample customer’s profile with location Montana, United States highlighted.

Specifying a customer’s location

There are several ways to specify a customer’s location in ChartMogul:

  • Select a country from the drop-down while Updating Customer Details in a customer’s profile.
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