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Why are my customer numbers in ChartMogul different to my billing system?

The most common reason for differences between customer numbers in the billing system and ChartMogul is due to the way ChartMogul handles non-paying customers.

For a customer to appear in ChartMogul they need to have been successfully billed an amount greater than $0.00. For this reason, customers on a free trial or with a 100% discount applied will not appear in your ChartMogul dashboard.

Customers need to have a subscription attributed to them in order to be displayed in ChartMogul. Customers that are invoiced outside of a subscription will contribute to the Nonrecurring Cash Flow graph but will not have a customer profile in ChartMogul.