On November 15, 2022, we updated user roles and permissions in ChartMogul:
- We introduced three new roles: Lite, Read-only, and Staff.
- On December 15, 2022, we removed the Team Member role. Users who had this role were updated to Read-only.
ChartMogul offers five user roles: Lite, Read-only, Staff, Admin, and Owner. Here’s an overview of each role:
- Lite users have access to view all charts and chart data and can create saved charts for personal use. They cannot see any personally identifiable customer information or export any data.
- Read-only users can export data to CSV and customize their own account. This role is for anyone at your organization who you want to be able to view metrics and customer information.
- Staff can make account changes that impact other users, including creating saved charts for the entire team, creating read & write API keys, viewing and managing plans, and adding, editing, and deleting customers. This role is for anyone who needs to customize ChartMogul for your entire organization or manage sales activities using ChartMogul CRM.
- Admins can import billing data, make all account changes, as well as add or update other users. This role is for anyone at your organization who you want to be able to make all account changes and updates (except for account billing details and history) or manage sales activities using ChartMogul CRM.
- Owners are the only users who can access account billing details and history.
Here’s what we cover in this article:
- General permissions
- CRM permissions
- Managing users
- Changing the ownership of your ChartMogul account
General permissions
CRM permissions
You’ll need to have a seat to access ChartMogul CRM features. ChartMogul allows CRM seats to be assigned to Owner, Admin, or Staff users. Learn more about managing CRM seats.
| ChartMogul CRM |
Staff |
Admin |
Owner |
|---|---|---|---|
| Purchase CRM seats | |||
| Manage CRM seats | |||
| Connect an email account | |||
| Create an email signature | |||
| Send emails | |||
| Create and edit email templates | |||
| Add and remove blocklist items | |||
| Add, edit, and delete sales pipelines | |||
| Create, edit, and delete opportunities | |||
| View, create, save, and edit opportunity lists | |||
| Manage custom attributes for opportunities | |||
| Create and manage tasks | |||
| Be assigned as a customer owner | |||
| Be assigned as an opportunity owner | |||
| Log calls in customer records | |||
| View CRM reports and forecasts |
Managing Users
Only Admins and Owners can add, update, and delete users.
View and manage users by navigating to Profile > Admin > Users.
There, you’ll find the Users table with the following details:
- Name — The user’s name.
- Email — The user’s account email address.
- User Role — The user’s role.
- 2FA — The user’s two-factor authentication status, either On or Off. Learn more about two-factor authentication.
- CRM Seat — The user’s seat status, either On or Off. Learn more about managing CRM seats.
Adding
To add a user, select Invite Users. Next, enter the user's name and email address, select a role, and click SEND INVITES.
Updating
To update a user's role or notification settings, select the user you would like to update, and select the user's new role. Lastly, click UPDATE.
Deleting
To delete a user, click DELETE in the row next to the user you would like to delete.
Changing the ownership of your ChartMogul account
Owners can transfer ownership of the account to any other Admin by navigating to Profile > Admin and clicking MAKE OWNER in the Users table.