Metric: Refunds

Total cash that was refunded to customers.

You can view this metric at https://app.chartmogul.com/#charts/refunds.

What analysis can be gained?

You can segment your refunded revenue by plan, region, or with custom attributes. This could help you understand what subset of users receive the most refunds, enabling you to work on reducing this.


How is it calculated?

The sum of all refunded revenue. Credit card/transaction fees relating to these refunds are not deducted.