This article details the different types of customer statuses in ChartMogul and the differences between them.
There are four types of ChartMogul customer statuses: Lead, Active, Past due and Cancelled.
Lead - The default status. It describes any non-paying business or consumer who might become an active customer in the future. Any customer who is not "Active" or "Cancelled" will have the status of "Lead". It also includes those who have made only non-recurring payments and do not have any subscriptions.
Customers that don't have any "Lead created at" and "Free trial started at" date set, and also don't have any payments made, will also have the default Lead status. However, they will not be included in the Leads and Average Sales Cycle Length charts until they are given a value for "Lead created at".
Active - Any customer who has at least one "Active" subscription will have the subscription status of "Active".
A subscription will be active if the customer has been charged over $0.00 for the current subscription billing period. After the current billing period, it will depend on your settings for Handling of delinquent subscriptions found under Data Platform > Data Settings > Subscription Analytics. You have the option to either "Leave past due subscriptions as-is until they are explicitly cancelled" or to "Treat subscriptions as cancelled when they are x days past due". You can read more about this here.
Please note that the subscriptions of customers imported via the Google Sheets app or Import API must be cancelled using the Cancel a customer's subscription endpoint or with a subscription_cancellation row in Google Sheets.
Past due - Any customer whose subscription payments are past their due date will have the subscription status "Past Due".
Cancelled - Any customer who has at least one subscription, and all their subscriptions are "Cancelled" will have the subscription status "Cancelled".
Where can you see subscription statuses?
- On the customer's profile page:
- On the customers list page, under the "Subscription Status" column:
- In filters when filtering by Status:
Customer statuses play an important role in our charts for leads and trials. If you are interested in leveraging these charts, learn more about what they offer and how you can set them up in this article.