Why isn’t my 2FA code working all of a sudden?

 

After you've set up two-factor authentication, the codes generated by the authenticator app may stop working.

This commonly happens due to time sync issues, such as traveling to a different time zone.

To fix this, navigate to your device settings and configure the time to be set automatically based on your location.

If you use Google Authenticator, learn how to fix common issues with 2-Step Verification.

If you need further assistance with logging into ChartMogul, please contact support.

Was this article helpful?

We’re sorry to hear that. Would you like to share more feedback?


Thanks for your feedback!