The data in ChartMogul is updated in real-time, hourly, or daily depending on the supported billing system:

Occasionally webhooks don't arrive in order. To help solve this there is approximately a 10-minute buffer after we receive a webhook before it is processed where we listen for further activities. This means that the data received from a webhook won't appear immediately in the dashboard.

Webhooks send data from the different billing connectors to ChartMogul. We then interpret this data to generate metrics and customer statuses. Because we don’t mirror the information in the billing connector directly, you might see some differences between your billing connector and ChartMogul.

For example, a customer with a 100% discount may be active in your billing system but be considered a lead in ChartMogul as our data model interprets a customer that has never paid as a lead.

Delays

While we try our best to keep data flowing in, there can be some situations in which this is interrupted causing delays. These are some of the situations in which data can be delayed:

• Infrastructure issues from billing systems causing a delay in webhooks being sent to us
• Large influxes of webhooks received at the same time
• Infrastructure issues arising from our own service provider

When using the ChartMogul Import API, imported customers, plans, invoices, and sources should be reported in ChartMogul within a few minutes and will be available via the API immediately. Your data will be processed and reported faster if you send us batches of customer invoices with each request, instead of one invoice per request.

Check our status page for more information on operational status and incidents or contact support if you have any further questions.

What you need to know