Importing deleted Stripe customers

The Import customers that have been deleted in Stripe setting in ChartMogul lets you control whether deleted Stripe customers — and their subscription data — are included when you import data from Stripe. This is useful if you've deleted customer records in Stripe to comply with GDPR (the EU data-privacy regulation). When enabled, ChartMogul imports those customers but anonymizes their personally identifiable information (PII) — like name, email, and address — so nothing sensitive is stored.

How the Setting Affects Deleted Customers

When Import customers that have been deleted in Stripe is enabled:

• ChartMogul imports customers deleted in Stripe and anonymizes their data so no personally identifiable information is stored in our platform.
• When you delete a customer in Stripe that already exists in ChartMogul, the customer remains in ChartMogul. However, ChartMogul cancels the customer’s active subscriptions and removes any personally identifiable information (such as name, company, email or address). However, custom attributes will remain.
• ChartMogul adds a deleted_customer_in_stripe tag to those customers — this tag makes it easy to filter or segment them in ChartMogul later.

When Import customers that have been deleted in Stripe is not enabled:

• ChartMogul does not import customers deleted in Stripe.
• ChartMogul deletes the customer (including custom attributes) when it is deleted in Stripe.
• If a deleted Stripe customer is merged, ChartMogul keeps the customer record but removes all related invoices and transactions.

How to Enable Importing Deleted Stripe Customers

If you didn't configure this option when setting up your Stripe source, here's how to enable it.

1. Navigate to Settings > Sources and locate your Stripe source.
2. Click the :settings~gray: Settings icon to open the setup modal.
3. Open the data settings for the source. Under Misc Settings, check the box for Import customers that have been deleted in Stripe.
4. Click Save and reprocess data to apply the changes.