Importing deleted Stripe customers

When importing data from Stripe, ChartMogul gives you the option to include or exclude deleted customers. This is useful if you've deleted customer data in Stripe to comply with GDPR. Deleted customers who are imported into ChartMogul will have their data anonymized.

Before you begin

When Import customers that have been deleted in Stripe is enabled:

• ChartMogul imports customers deleted in Stripe and anonymizes their data so no personally identifiable information is stored in our platform.
• When you delete a customer in Stripe that already exists in ChartMogul, the customer remains in ChartMogul. However, ChartMogul cancels the customer’s active subscriptions and removes any personally identifiable information (such as name, company, email or address). However, custom attributes will remain.
• ChartMogul adds a deleted_customer_in_stripe  tag to deleted customers in Stripe.

When Import customers that have been deleted in Stripe is not enabled:

• ChartMogul does not import customers deleted in Stripe.
• ChartMogul deletes the customer (including custom attributes) when it is deleted in Stripe.
• If a deleted customer in Stripe is merged, the customer will not be deleted in ChartMogul. However, ChartMogul will remove any invoices and transactions related to the deleted customer.

Configuring the setting

If you didn't configure this option when setting up your Stripe source, here's how to enable it.

1. Navigate to Settings & Data > Sources and locate your Stripe source.
2. Click on the Settings icon to open the setup modal.
3. Show the data settings for the source. Under Misc Settings, check the box for Import customers that have been deleted in Stripe.
4. Click Save and reprocess data to apply the changes.