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Failed Transactions charts the number of customers with one or more failed transactions in each report interval. Track failed transactions to reduce revenue lost and prevent passive churn.
What insight can I get from failed transactions?
Tracking failed transactions helps you reduce and recover revenue lost due to failed payments and prevent passive churn (i.e., subscriptions cancelled due to non-payment). Monitor failed transactions as part of your churn prevention and accounts receivable efforts.
A customer with multiple failed transactions in a given report interval contributes to this metric only once in that interval.
ChartMogul calculates Failed Transactions as the total number of customers with one or more failed attempts to collect and settle a payment or refund for an invoice in each report interval.
The Chart Data table for Failed Transactions works differently than other charts. It provides the following breakdown:
- Failed Transactions — The total of the failed transactions in the report interval.
- Change — The increase or decrease in Failed Transactions from the previous report interval, shown as a percentage.
Select a Failed Transactions cell to see a list of customers with failed transactions in the report interval.