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Failed Transactions charts the number of customers with failed transactions over time.
TL;DR
Failed Transactions charts the number of customers with one or more failed transactions in each report interval. Track failed transactions to reduce revenue lost and prevent passive churn.
What insight can I get from failed transactions?
Tracking failed transactions helps you reduce and recover revenue lost due to failed payments and prevent passive churn (i.e., subscriptions cancelled due to non-payment). Monitor failed transactions as part of your churn prevention and accounts receivable efforts.
Chart Notes
A customer with multiple failed transactions in a given report interval contributes to this metric only once in that interval.
Calculation
ChartMogul calculates Failed Transactions as the total number of customers with one or more failed attempts to collect and settle a payment or refund for an invoice in each report interval.
Chart Data
The Chart Data table for Failed Transactions works differently than other charts. It provides the following breakdown:
- Failed Transactions — The total of the failed transactions in the report interval.
- Change — The increase or decrease in Failed Transactions from the previous report interval, shown as a percentage.
Select a Failed Transactions cell to see a list of customers with failed transactions in the report interval.
Download all paid invoices for the reporting period by clicking Detailed Export (CSV) above Chart Data. Learn more.
Next Steps
- View Successful Payments for a list of customers whose payments have been successful.
- Use segmentation to view failed transactions for specific groups of customers.