Updating your email notification settings

ChartMogul does not send emails for subscriptions that churn due to the Handling Past-due Subscriptions setting.

ChartMogul sends an email notification when an MRR movement is received and processed within 12 hours. If you recognize churn At the end of the service period, cancellations can be applied days or weeks after they have occurred in your billing system, and ChartMogul won’t send an email notification.

Set up email notifications to receive updates for MRR movements within a range of your choosing.

Before you begin

Default email notifications

ChartMogul notifies you by email about MRR movements, including New Business, Expansion, Contraction, Churn, and Reactivation. By default, email notifications are set to $50 MRR, so you receive emails for MRR movements above $50.

Here’s an example notification email:

Screenshot of an example notification email from ChartMogul: Good news! A customer reactivated their subscription. East Adventure (sue@eastadventure.com) reactivated with a Gold Monthly subscription on monthly billing with $40 MRR. View your updated dashboard.

Updating email notification settings

To update your email notification settings:

  1. Go to Profile > View Profile.
    Screenshot of the Profile menu with the location of the View Profile link highlighted
  2. Click Notifications.
  3. You’ll see two sliders: one for new business and expansion, and one for churn & contraction. Use the sliders to change the amount of MRR that triggers an email. Slide to the right to increase the amount, and to the left to decrease the amount.
    Screenshot of the Notifications page highlighting two sliders for adjusting the amount of MRR that triggers notifications: one for new business and expansion, and one for churn and contraction.
  4. Tick the boxes below each option to disable emails.
    Screenshot of the Notifications page highlighting checkboxes to opt out from email notifications: one for new business and expansion, and one for churn and contraction.
  5. Click Update for the changes to take effect.

Next Steps

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