Chart: Refunds

If you're new to ChartMogul, get to know how charts work.

Refunds charts the total transaction amount of successful refunds over time.

TL;DR

Refunds charts the total transaction amount of successful refunds over time.

Chart Notes

  • Transaction fees are not deducted from the transaction amount.

Calculation

ChartMogul calculates Refunds as the total transaction amount from successful transactions where cash has been returned to the customer and applied to an invoice.

Chart Data

The Chart Data table for Refunds works differently than other charts. It provides the following breakdown:

  • Refunds — The total transaction amount of all refunds in the period.
  • Change — The increase or decrease in Refunds from the previous period, shown as a percentage.

Select a Refunds cell to see a list of customers with the amount they were refunded in the period.

Download all paid invoices for the period by clicking Detailed Export (CSV) above Chart Data. Learn more.

Next Steps

  • Monitor failed transactions as part of your churn prevention and accounts receivable efforts.
  • Use segmentation to view successful payments for specific groups of customers.
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