Chart: Subscribers

If you're new to ChartMogul, get to know how charts work.

Subscribers charts the change in the number of customers with a subscription over time.

Track your number of subscribers from your phone with the ChartMogul mobile app.

TL;DR

Subscribers charts the change in the number of customers with at least one Active or Past due subscription over time.

Chart Notes

  • Customers who have or had an active subscription in ChartMogul contribute to this chart. A subscription is active when it has generated billings of more than $0.00 in its most recent billing period. Customers on free trials, free plans, or who begin their subscription with a 100% discount are not considered active in ChartMogul. Learn more about customer and subscription statuses.
  • Customers remain Active or Past due until either their subscriptions are canceled in your billing system, or they churn as a result of the Auto-churn of Delinquent Subscriptions setting.
  • The Free Customer Handling setting determines whether ChartMogul continues to classify customers who have downgraded from a paid to a free plan as Active.
  • A customer with multiple subscriptions is counted as one subscriber.

Calculation

ChartMogul calculates Subscribers as the total number of all customers with an Active or Past due subscription in a given period.

Chart Data

See Chart Data.

Next Steps

Was this article helpful?

We’re sorry to hear that. Would you like to share more feedback?


Thanks for your feedback!