Report: Failed Transactions
The Failed Transactions report shows how many customers have had one or more unsuccessful transaction attempts in each reporting period. Use it to catch payment failures before they turn into cancellations and recover revenue lost to passive churn — subscribers who lapse without ever intending to cancel.
If you're new to ChartMogul, get to know how reports work.
How Failed Transactions Are Counted
A customer with multiple failed transactions in a given report interval contributes to this metric only once in that interval.
How ChartMogul Calculates Failed Transactions
ChartMogul calculates Failed Transactions as the total number of customers with one or more failed attempts to collect and settle a payment or refund for an invoice in each report interval.
How to Read the Report Data Table
The Report Data table — the breakdown panel below the report — works differently for Failed Transactions than for other reports. It gives you the following columns:
- Failed Transactions — The total of the failed transactions in the report interval.
- Change — The increase or decrease in Failed Transactions from the previous report interval, shown as a percentage.
Select any Failed Transactions cell in the table to see the list of customers with failed transactions in that interval.
To download all paid invoices for the reporting period, click Detailed Export (CSV) above Report Data. See how to export data to CSV for details.
Next Steps
- View Successful Payments to see customers whose payments went through.
- Use segmentation to filter failed transactions for a specific customer group.