Zendesk integration

You will need to be an admin in both ChartMogul and Zendesk to complete these steps.

 

In this article we will walk through the steps required to add the ChartMogul widget to your Zendesk Agent dashboard and conversations.

 

Step 1. 

Install the ChartMogul app in your Zendesk dashboard. Visit the Zendesk app marketplace and click 'Get it': https://www.zendesk.com/apps/chartmogul/.

 

Step 2.

Set up the ChartMogul Zendesk app in your Zendesk dashboard.

  1. Paste in your ChartMogul Account Token and ChartMogul Secret Key, found in your ChartMogul admin settings under Admin > API 
  2. Click Install

 

 

Step 3.

Open a ticket in your Zendesk and you will now see the app load up on the right hand side that will pull the user data from ChartMogul if a matching email id can be found. 
 
If you need help getting set up, please contact the ChartMogul team at support@chartmogul.com.