Report: All Subscriptions
The All Subscriptions report tracks the total number of free and paid subscriptions your customers hold over time. For SaaS businesses that offer free plans alongside paid tiers, it gives you a more complete picture of product adoption than paid-only metrics alone. Unlike subscriber counts, this report reflects the actual number of subscription instances, which can be higher when customers hold multiple plans simultaneously.
If you're new to ChartMogul, get to know how reports work.
We introduced this report on October 2, 2025, and are gradually making it available to all customers. It’s part of an update that improves subscription and trial handling. Other changes include a new “trial” line item type, new filters and improvements to the Subscriptions and Subscription History tables on customer records.
The All Subscriptions report tracks free and paid subscriptions over time.
Use Paid Subscriptions to track the number of paid subscriptions only.
If you sell subscriptions with licenses, seats, or add-ons, use Subscription Quantity to report the number of subscription seats or individual subscriptions in subscription sets (groups of subscriptions sold together) over time.
What to Know About This Report
- Only Active and Past due subscriptions (both paid and free) contribute to this report. Learn more about subscription statuses.
- Subscriptions remain active until either they are canceled in your billing system or churn as a result of the Handling Past-due Subscriptions setting.
- The number of subscriptions can be higher than the number of subscribers, as a subscriber can have multiple subscriptions.
How ChartMogul Calculates All Subscriptions
ChartMogul calculates All Subscriptions as the total number of paid and free subscriptions with an Active or Past due status in a given period.
How to Read the Report Data Table
The Report Data table – the detailed breakdown at the bottom of every report – shows the following columns for All Subscriptions:
- New Subscriptions – The number of subscriptions that started during the selected period, including both paying and non-paying plans.
- Cancelled Subscriptions – The number of subscriptions that ended during the selected period, across all subscription types.
- Net Change – The increase or decrease in total subscriptions after new subscriptions and cancellations.
- Total Subscriptions – The total number of active subscriptions at the end of the selected period.
- Change – The percentage increase or decrease in total subscriptions compared to the previous equivalent period.
Next Steps
- Use Paid Subscriptions to analyze the number of paid subscriptions only.
- Use Free Trials to track the number of free trials.
- Use Paid Subscribers to report the number of subscribers.